Frequently Asked Questions
We've compiled the following information to assist our customers.
Terms & Conditions
First time orders will be either:
- 50% Deposit and Balance COD
- 50% Deposit and Balance Net 30 days
In addition, we welcome MasterCard and Visa.
International Customers are required to pre-pay or wire transfer.
All of our equipment is inspected, refurbished, typically guaranteed for a minimum of 90 days for parts (minimum of 90 days domestically, international warranties may vary), and labor beginning on the date of receipt (exceptions include items that are brokered from a third party or that are agreed to be sold "as is" between Cambridge Scientific Products and the customer). New and Demo Equipment is warrantied for a minimum of 90 days.
Should an item not work properly during the warranty period, Cambridge Scientific Products will either repair and/or replace the defective part(s) or the item itself, and the warranty period shall start anew from the completed repair or receipt date. Warranty does not cover issues or damage caused by user error or mishandling.
All shipping is F.O.B. Cambridge, MA, and will be shipped via UPS or a national trucking company. In the case of shipments in the New England area, employees of Cambridge Scientific Products will usually deliver the order.
Cambridge Scientific Products will take reasonable steps to protect the equipment during shipment, and the equipment will be fully insured. The customer will be charged for all shipping and handling charges, and fees incurred in the process of delivering the order.
Customers may make pick-up arrangements through their own preferred carrier.
Return & Cancellation Information
Cambridge Scientific Products will authorize the return and issue a full refund for any equipment that is not working as represented, and could not be replaced or repaired to the customer’s satisfaction during the warranty period. The customer will be responsible for proper packaging of the equipment and all included accessories. CSP will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.
Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues will be subject to a 20% Cancellation Fee and responsible for 100% of Shipping & Handling costs for both the delivery and the return.
Please don't hesitate to call if you have any questions.